1
Request
You: submit the form below (or call/email).
We: open a help-desk ticket the same business day.
Service & RMA process
How Service Works at Zaxis
Calibration, repair, upgrade, or warranty — every unit follows the same ISO 9001 workflow, so you always know where your tester is and what happens next.
Your path from request to return
2
RMA + Quote
You: approve the quote and arrange payment per the terms below.
We: issue your RMA number and a quote based on our standard repair pricing — itemized on your ticket. Repair and calibration pricing is quoted on your ticket. Nothing ships without an RMA.
3
Ship to Zaxis
You: put the RMA number on the box and packing slip.
We: refuse shipments without an RMA at the dock.
4
Check-in
You: follow your ticket for arrival updates.
We: photograph the unit, post it to your ticket, check it into Odoo, and assign a service technician.
5
Service
You: approve before work starts.
We: perform the work after prepayment or a signed invoice; adjust down if repair is lower than quoted.
6
Return
You: receive your unit and ticket update.
We: verify, close the ticket and ship. Target: back to you within 10 business days of check-in when payment is received upfront.
Terms at a glance
No RMA on the box = refused shipment.
Orders under $1,000 are paid by credit card unless you have an open PO with us.
Repair work is invoiced from standard pricing before diagnostics begin; we can adjust down, never up without your approval.
Payments are non-refundable.
Every service email gets a same-day reply by 5 PM Mountain, even if the answer is “working on it.”
Payment terms
Under $1,000Credit card (or open PO on file)
$1,000 and upPurchase order or invoice
Warranty / no-chargeManagement approval before work starts; the approval is noted on your ticket.
ISO 9001 workflow
Every ticket follows this workflow; you can ask for your ticket status at any step.
What we service
Z8Z5Z5LZ1VM3Z8N7iIsaac HDiKitPDZ-ION / Z-ChargeeVMP, M/V/VS10 series pumpseVmP1/eVmP2IMPleak standardsZ-Regfixtures
Before you ship
- RMA on box + packing slip
- Original case or equivalent protective packaging
- Contact name, phone, and email inside
- Only accessories relevant to the issue
- Note the calibration type you need if known
Need a new tester instead? See how a quote works.
Questions?
Service team: service@zaxisinc.com · 801-872-7292 · Mon–Fri 8 AM–5 PM Mountain
Start your service request
Have your serial number, a description of the issue, and your payment/shipping preference ready.
- Serial number
- Issue description
- Payment/shipping preference
